Term and Conditions

Last Updated: [Insert Date]

Welcome to GolfPro Sales Shop! These Terms and Conditions govern your use of our website (shopgolfpro.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to golf enthusiasts aged 18+ who can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on shopgolfpro.com, including text, images, logos, and product designs, is our exclusive property or used with permission. You may not:

• Reproduce, distribute, or modify any content without written permission
• Use our branding or product images for commercial purposes
• Reverse engineer or copy our website design

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our golf equipment, including:

• Carry Bags, Cart Bags, and Stand Bags
• Drivers, Fairway Woods, Hybrids, Irons, Putters, and Wedges
• Golf Balls and Complete Sets
• Specialized Women’s equipment

Colors may vary slightly due to monitor settings. Custom-fit clubs require specific measurements and are non-returnable unless defective.

2.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We verify payment and product availability
• Orders process within 1-2 business days (excluding weekends/holidays)

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount at order confirmation. Declined payments may result in order cancellation.

3.3 Order Acceptance

We may refuse orders due to:

• Product unavailability
• Suspected fraudulent activity
• Shipping restrictions to your location

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except:

• Certain restricted Asian regions
• Remote locations with limited carrier access

International customers are responsible for customs duties and import taxes.

4.3 Delivery Issues

If your golf equipment doesn’t arrive within the estimated timeframe:

• Contact us at [email protected] with your order number
• We’ll investigate with the shipping carrier
• Claims must be made within 30 days of shipment

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for:

• Unused products in original condition
• Items with original packaging and tags

Non-returnable items:

• Opened golf balls (hygiene reasons)
• Custom-fit clubs (unless defective)
• Personalized items

5.2 Return Process

1. Email [email protected] within 15 days
2. Include order number and return reason
3. Wait for authorization (within 24 business hours)
4. Ship to: GolfPro Sales Shop Returns, 2760 Hoffman Avenue, New York, NY 10007

Customers bear return shipping costs unless the return results from our error.

5.3 Refund Processing

After we receive and inspect returns (3-5 business days):

• Refunds issued to original payment method
• Processing time: 5-7 business days
• Credit card refunds may take 1-2 billing cycles

6. Damaged or Defective Products

If you receive damaged equipment (cracked clubs, torn bags, etc.):

• Contact us immediately at [email protected]
• We may request photos for our quality records
• We’ll arrange a replacement at no cost

7. User Responsibilities

7.1 Account Security

If you create an account, you must:

• Keep login credentials confidential
• Notify us immediately of unauthorized access
• Provide accurate personal information

7.2 Prohibited Conduct

You agree not to:

• Use our site for illegal purposes
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with other customers’ shopping experience

8. Liability Limitations

8.1 Product Use

GolfPro Sales Shop isn’t liable for:

• Injuries resulting from improper club use
• Performance variations due to individual playing styles
• Weather-related damage to equipment

8.2 Website Availability

We strive for continuous site availability but aren’t liable for:

• Temporary outages due to maintenance
• Issues caused by third-party services
• Events beyond our reasonable control

9. Privacy Policy

Your privacy matters. Our separate Privacy Policy details how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. We’ll notify you of significant modifications.

11. Governing Law

These Terms are governed by New York law. Disputes will be resolved in New York courts.

12. Contact Us

For questions about these Terms or your golf equipment purchases:

Email: [email protected]
Mail: GolfPro Sales Shop, 2760 Hoffman Avenue, New York, NY 10007