At GolfPro Sales Shop, we’re committed to delivering premium golf equipment to enthusiasts worldwide while ensuring a seamless shopping experience. Below you’ll find detailed information about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Note for International Customers: We ship globally except to certain restricted areas in Asia and remote regions. Customers are responsible for any applicable customs duties or import taxes.

Returns & Exchanges

We stand behind the quality of our premium golf equipment. If you’re not completely satisfied with your purchase, we offer a simple return process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging and all tags must be intact
  • Original receipt or proof of purchase required

Non-Returnable Items:

  • Golf balls with opened packaging (for hygiene reasons)
  • Custom-fit golf clubs and personalized items (unless defective)

How to Return an Item

Step 1: Contact Customer Support

Email us at [email protected] within 15 days of receiving your order with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product name and reason for return
  • Your preferred resolution (refund or exchange)

Step 2: Wait for Authorization

Our golf-loving support team will respond within 24 business hours with:

  • Return authorization (if approved)
  • Shipping instructions
  • Exchange options if applicable

Step 3: Ship Your Return

Once approved, ship your return to:

GolfPro Sales Shop Returns
2760 Hoffman Avenue
New York, NY 10007
USA

Important: We recommend using a trackable shipping service and purchasing insurance for high-value golf equipment. Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing

After we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after approval
  • Credit Card Refunds: May take 1-2 billing cycles to appear on your statement
  • Exchanges: Replacement items ship within 1-2 business days of approval

Damaged or Defective Items

If you receive damaged equipment (cracked club heads, torn bags, etc.), contact us immediately at [email protected]. We’ll arrange a replacement at no cost and may request photos for our quality records.

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs duties or taxes on returns
  • Mark packages as “RETURNED GOODS” to avoid additional charges
  • Original shipping fees are non-refundable

Need Assistance?

Our team of golf enthusiasts is ready to help with any shipping or return questions. Contact us at [email protected] for prompt assistance.

Thank you for choosing GolfPro Sales Shop for your premium golf equipment needs. We’re dedicated to your complete satisfaction with every purchase.