At GolfPro Sales Shop, we stand behind the quality of our premium golf equipment. We want you to be completely satisfied with your purchase of drivers, irons, golf bags, or any other golf gear from our collection. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your shipment for a full refund or exchange. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging with all tags attached
  • You must provide the original receipt or proof of purchase

Important Note:

For hygiene and safety reasons, golf balls cannot be returned once the packaging has been opened. Custom-fit golf clubs and personalized items are also final sale and cannot be returned unless defective.

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Support

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GolfPro Sales Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

– Product Name: [Product Name]

– Reason for Return/Exchange: [Please specify]

– Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on the next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Wait for Our Response

Our golf-loving support team will respond within 24 hours (on business days) with:

  • Return authorization (if approved)
  • Shipping instructions for your return
  • Exchange options if applicable

Step 3: Ship Your Return

Once approved, please ship your return to:

GolfPro Sales Shop Returns
2760 Hoffman Avenue
New York, NY 10007
USA

We recommend using a trackable shipping service and purchasing shipping insurance for high-value golf equipment. The customer is responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund or exchange:

  • Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after approval
  • Credit Card Refunds: May take 1-2 billing cycles to appear on your statement
  • Exchanges: Your replacement item will be shipped within 1-2 business days of approval

Damaged or Defective Items

If you receive damaged or defective golf equipment (such as cracked club heads or torn golf bags), please contact us immediately at [email protected]. We’ll arrange for a replacement at no cost to you and may request photos of the damage for our quality control records.

International Returns

For our international customers (excluding restricted areas in Asia and remote regions):

  • You are responsible for any customs duties or taxes associated with the return
  • Please clearly mark the package as “RETURNED GOODS” to avoid additional charges
  • Original shipping fees are non-refundable for international orders

Questions?

Our team of golf enthusiasts is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond promptly.

Thank you for choosing GolfPro Sales Shop for your premium golf equipment needs. We’re committed to ensuring your complete satisfaction with every purchase.