Welcome to GolfPro Sales Shop’s FAQ section! As passionate golfers ourselves, we’ve compiled answers to the most common questions about our premium golf equipment, fast worldwide delivery, and customer service policies. Can’t find what you need? Our golf-loving support team is always ready to help at [email protected].

Product Questions

Q: What types of golf equipment do you specialize in?
A: We offer a complete range of premium golf equipment including:
  • High-performance drivers and fairway woods
  • Precision irons and wedges
  • Tour-quality putters
  • Durable golf bags for every need (carry, cart, stand, and travel bags)
  • Premium golf balls from top brands
  • Complete golf sets
  • Specialized equipment for women golfers
Q: Do you offer women-specific golf equipment?
A: Yes! We have a dedicated “Women’s” category featuring clubs, bags, and accessories specifically designed for female golfers, available throughout our product range.
Q: How do I choose the right clubs for my skill level?
A: While we can’t provide personal fitting services online, our product descriptions include detailed specifications about club flexibility, loft angles, and recommended skill levels. For beginners, we recommend our complete sets which offer balanced combinations. More advanced players might prefer selecting individual clubs from our drivers, irons, and wedges categories.

Shipping & Delivery

Q: How quickly will my order be processed and shipped?
A: We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your order ships.
Q: What shipping options do you offer?
A: We provide two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 business days after shipping with full tracking. Recommended for clubs and time-sensitive purchases.
  • Free Shipping: For orders over $50 via EMS, typically arriving within 15-25 business days after shipping. Great for golf balls, accessories, or non-urgent purchases.
Q: Do you ship worldwide?
A: Yes! We ship to most countries globally, except some remote areas in Asia and locations with shipping restrictions. Our checkout system will automatically confirm if we can deliver to your address.
Q: How is my golf equipment packaged for shipping?
A: As golfers who understand the value of your equipment, we take special care in packaging. Clubs are securely wrapped and protected with padding, while bags are shipped in protective covers. All items are packed in sturdy boxes to prevent damage during transit.

Payments & Pricing

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Are there any hidden fees or additional charges?
A: No hidden fees! The price you see at checkout is what you’ll pay, except for potential import duties which vary by country and are the customer’s responsibility.
Q: Why choose Standard Shipping over Free Shipping?
A: Many customers prefer our Standard Shipping option (especially for clubs or complete sets) because:
  • Faster delivery (10-15 days vs 15-25 days)
  • More reliable tracking through DHL/FedEx
  • Better suited for time-sensitive purchases like upcoming tournaments
  • Often worth the small fee for peace of mind with valuable equipment

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging. Please contact our customer service at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method for your protection.
Q: What if my item arrives damaged?
A: In the rare event of damaged goods, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll work quickly to resolve the issue, which may include replacement or refund.

Customer Service

Q: How can I contact customer service?
A: Our golf-loving support team is available via email at [email protected]. We typically respond within 24 hours on business days.
Q: What’s your physical address?
A: Our headquarters is located at:
GolfPro Sales Shop
2760 Hoffman Avenue
New York, US 10007

Pro Tip: When ordering clubs or complete sets, many customers find our Standard Shipping option worth the small fee for faster delivery and better tracking. It’s the golfer’s choice for getting new equipment in time for important games or trips!

Ready to upgrade your golf gear with fast worldwide delivery? Start shopping now!